Business models subjected to scrutiny
A decade after the financial crisis, the Corona pandemic has plunged the global economy into its worst crisis since World War II. Not all of the consequences are yet visible, but some lessons can already be learned. Whether it’s for home offices or online shopping, there’s been a noticeable increase in the acceptance of digital interaction. The hybrid customer is therefore becoming a permanent reality for financial service providers. As a consequence, customer journeys and closing habits are changing. At the same time, as individual FinTechs become more successful, margins from customer business will decline. What are the specific challenges and consequences for banks and their business model? Will they succeed in tapping additional earnings potential via new services? Which competitors will strengthen their position and which financial service providers will drop out of the competition?
Show moreWhat strategic answers and initiatives will banks, asset managers, specialist institutions, FinTechs, and insurers find in the next few years to ensure their survival and profitability? The race for the best business models, the most efficient end-to-end processes, and the most flexible IT to transform customer data into new services is in full swing. At the same time, the race for the most flexible organizational structures has begun. Change management expertise is becoming a core discipline for financial service providers in the new decade. Consileon has been advising leading financial service providers internationally and nationally since 2001 and has received many awards for its projects.
To find strategic answers and address the right initiatives for these challenges, Consileon has developed and published numerous studies in the fields of Retail Banking, Private Banking and Wealth Management, Sustainability, SME, Corporate Banking, Asset Management, Investment Banking/Capital Markets, Insurance and Change Management.
If you are interested in these insights, we invite you to download them here. Your contact persons at Consileon are looking forward to talking to you. Feel free to contact us via Ralph Hientzsch, Managing Director Consileon Frankfurt.
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