This year we’ll be bringing a pair of VR goggles to the automotiveIT Congress – so you can experience first-hand what meeting culture can feel like in the future.
Consileon accompanies far-reaching transformations of business models and processes. We help manufacturers, sales organizations and dealers to identify opportunities, exploit potential and win the race for customers. You can learn more about this and much more at our booth or here in our Consileon automotiveIT Congress web special.
As soon as connected cars can accept payments, you need payment solutions. With payment orchestration, you can get the best out of it – cost-effectively and flexibly.
Expanding and networking existing mobility services for resource-efficient and cost-effective offerings requires a clear digitization strategy, and we can help.
Digital Experience – For users and customers, it plays a central role across all digital touchpoints. The brands should be experienced and authentic and inspire and accompany the customer via digital touchpoints.
There is often the idea that digital touchpoints unfold their contribution as if by themselves. The specific added value from the customer’s point of view or process support is neglected, investments wasted, potentials unused and valuable time wasted. Instead, the opportunity should be seized to provide customers with the personalized and engaging experience across all touchpoints that they expect today.
The traditional model of predefined sales processes has had its day. Today, customers decide for themselves when and how they want to contact the brand.
The use of immersive technologies opens up numerous opportunities to make online as well as POS activities new and attractive. Anyone who has experienced VR recognizes the potential for the future.
New digital customer needs require holistic and seamless customer journeys, especially at the point of sale.
How do you design the showroom of tomorrow? You can find out here.
Digital Experience – Für Nutzer und Kunden spielt sie über alle digitalen Touchpoints eine zentrale Rolle. Die Marken sollen erlebbar und authentisch wirken und über digitale Touchpoints den Kunden begeistern und begleiten.
Dabei gibt es häufig die Vorstellung, dass digitale Touchpoints ihren Beitrag wie von selbst entfalten. Der spezifische Mehrwert aus Kundensicht oder Prozessunterstützung wird dabei vernachlässigt, Investitionen verschwendet, Potenziale ungenutzt und wertvolle Zeit verschenkt.
Stattdessen sollte man die Chance nutzen, um den Kunden die personalisierte und ansprechende Erfahrung über alle Touchpoints hinweg zu ermöglichen, die diese heute erwarten.
Threat or opportunity? – Technological progress, changing customer needs and expectations. Due to new, disruptive competitors, traditional business models are coming under increasing pressure and need to be reconsidered.
Identifying new sources of revenue and having the courage to comprehensively customer-center sales models and business processes offers opportunities beyond simply safeguarding the status quo.
Automotive financial services play a role early in the buying process. Incorrect placement of additional offers, for example shortly before the conclusion of major investments, is wasted potential.
Most market players are already aware of the importance of e-commerce in retail. In the automotive sector, too, there will soon be no way around online retailing. We are already supporting manufacturers on their way to online sales.
Bedrohung oder Chance? – Technischer Fortschritt, veränderte Kundenbedürfnisse und –erwartungen. Durch neue, disruptive Wettbewerber geraten traditionelle Geschäftsmodelle zunehmend unter Druck und müssen überdacht werden.
Das Identifizieren neuer Einnahmequellen sowie Mut zur umfassenden Kundenzentrierung von Vertriebsmodellen und Geschäftsprozessen bietet Chancen, über die reine Absicherung des Status Quo hinaus.
Implementing digital strategies is a major challenge for many companies. In addition, the cultural shift toward more agile ways of working is an acute obstacle for the majority (65%) of companies. A unified roadmap that takes equal account of business and technological factors is the key to success here.
Your customers get the content they need, when they need it, based on their personal interaction history.
For the development of customer-centric sales channels, one uses and links analog and digital possibilities with each other and builds new digital business models on them.
Future-proof and virtual: Location-independent online and hybrid events in 3D, virtual and augmented reality will be of great importance in the future.
What do you think are the most important issues for future mobility?
To the Automotive Next survey
