Online giants such as Amazon are prime examples of how companies can incorporate customer feedback directly into the further development of their services. In banking, this influencing factor is still treated as a secondary factor, yet it is fundamental for increased sustainable performance. Consileon has developed its own model to parameterize customer enthusiasm. It focuses on the emotional bond between a customer and the bank and, in addition to a regular customer survey, also takes into account customer feedback via social media channels.
Mounting Volatility, Risk Management and the Fear Index: Why Financial Institutions Should Care
The financial markets will remain volatile in the long term due to political and environmental influences. Banks and financial companies must react flexibly to these uncertainties with modern risk management in order to remain competitive.
