Are you already using Salesforce as your customer relationship management (CRM) system, or are you thinking of switching to Salesforce? If so, we have the right solution for you – from implementation to customized system extensions and support.
But what is Salesforce? Salesforce is a leading global provider of cloud technologies. Customer relationship management programs have become powerful tools for many areas in various industries. They help you manage, analyze, and maintain marketing, sales, and service so you can work faster and more efficiently. Focusing on existing customers can prove more effective than acquiring new ones. Therefore, CRM programs can be used to focus on customer relationship management and customer care, among other things. It connects all business processes, communication channels, and company departments in direct contact with customers.
You buy the program modules you need from the cloud service provider and can then integrate them into your existing IT architecture. This is a cost-effective way to scale your system. Since it involves a very complex technology, companies without the appropriate expertise sometimes cannot exploit its full potential. The introduction must, therefore, be very well prepared, both organizationally and technically. And that is precisely where our experts will support you.
Transparency: Keep track of all the data collected
Optimization: Increasing productivity and efficiency through automation
Decision-making tools: create forecasts with key figures, analyses and AI
Creating bonds: Overview of all customers, partners and employees in one tool
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